Privacy policy

Thong Sia Watch Company Limited ("Thong Sia") shall fully comply with its obligations under the requirements of the Personal Data (Privacy) Ordinance (Cap. 486) ("PDPO") of the Hong Kong Special Administrative Region of the People's Republic of China. Thong Sia shall at all times respect the confidentiality of and endeavour to keep safe any and all Personal Data collected and/or stored and/or transmitted and/or used for or on behalf of Thong Sia.

In this Privacy Policy Statement, the meaning of the term "Personal Data" is as defined in PDPO.

General Statement of Policies and Practices on Personal Data

Collection of Personal Data

We will collect Personal Data on a lawful, open and fair basis.

Purpose for Collection of Personal Data

Thong Sia will collect and may use your Personal Data for carrying out your instructions or responding to your enquiry.
Without your consent, we shall not use your Personal Data for purposes other than that specified above.


Thong Sia will take all practicable steps to ensure that Personal Data collected is accurate. Please endeavour to provide Thong Sia with accurate Personal Data upon subscription of Thong Sia's services and where there are any changes to your Personal Data, please inform us as soon as possible.

Personal Data Sharing, Transfer and Disclosure

All Personal Data held by Thong Sia will be kept confidential. We will not sell your Personal Data to any person or company. Thong Sia may, where sharing, transfer or disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the data was collected provide such information to the following parties:

  1. Any person or company who is acting on behalf of Thong Sia as agent in respect of the purpose or a directly related purpose for which the data was provided.
  2. Personal Data may also be disclosed to any person or company pursuant to any statute or as required by any court of law in Hong Kong, provided such person or company is able to prove the required right/authority to access such information.

Access and Correction
  1. You may check whether we hold any of your Personal Data and, if so, may request access (i) by sending an email to Marketing and Communications Manager cs@thongsia.com.hk; or (ii) by mailing us at 21st Floor, Stelux House, 698 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong (Attention: Marketing and Communications Manager).
  2. corrections (i) by sending an email to Marketing Manager at cs@thongsia.com.hk; (ii) by mailing us at 21st Floor, Stelux House, 698 Prince Edward Road East, San Po Kong, Kowloon, Hong Kong; or (iii) by calling our hotline at (852) 2736 0235. We may record your conversation with us for good record keeping purposes.

We will take reasonable steps to verify your identity before granting access or permitting corrections to your Personal Data. We will endeavour to respond within 40 days of your request in compliance with the PDPO. We will charge a reasonable fee to cover our administrative costs when you request access to your Personal Data. We will comply with your request after the imposed fee is paid. We will not charge a fee for corrections to your Personal Data. Should we refuse your request for access or correction, reason(s) will be given. You may object to our reason(s) for our refusal to grant you access or correction.


We strive to ensure that your Personal Data will be protected against unauthorised or accidental access, processing, erasure or other use. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your Personal Data.

Retention of Personal Data

Your Personal Data will only be retained for as long as is necessary to fulfill the original or directly related purpose for which it was collected, unless this is contrary to any applicable laws.

If there are any inconsistencies between the English version and the Chinese version of this Privacy Policy Statement, the English version shall prevail.

Where to buy your SEIKO

There are a limited number of sites that SEIKO has authorized to offer SEIKO watches for sale on the Internet. There are also many unauthorized sites, and it is important to you to know the difference.
All Authorized Sites display this mark :

This is an authorized SEIKO Internet Site.
We offer you the same high quality service on our website as we offer at our retail premises.

Naturally, many unauthorized sites seek to look as if they are authorized, so we urge you to shop with care. Unauthorized sites routinely offer watches that are damaged, tampered with, second hand or even counterfeit, and in all such cases our Manufacturer's Warranty is invalid.
To be sure that you are getting a real, brand-new, undamaged SEIKO watch with an original and valid warranty, please contact our office in your country or consult the Authorized Dealer listing on our national websites.